When will a particular item come into stock?
Most orders are shipped the same day if received before 12PM PST. If your order is backordered, we do not have exact dates on when backordered items will be in stock. Backordered items typically arrive within 1-2 weeks of placing the backorder. Please email service@networkwholesale.com to confirm when a backordered item will ship.
Do you have this product in stock?
Our inventory is constantly changing and our website inventory is updated on a daily basis. Please email us to confirm if an item is in stock. We have 1 million parts in stock and we ship from multiple warehouses throughout the US.
Can you tell me more about a particular product?
For your convenience and peace of mind, Network Wholesale lists technical specifications and manufacturer part numbers for almost all products on our Web site. We have made every attempt to ensure the relevancy of this information. If for any reason your inquiries are not answered on the Network Wholesale Web site, please visit the product manufacturers Web site for further compatibility and specification information. Or email us at service@networkwholesale.com with the product part number and ask us to update the Web site. We'll try to add more product information within 2 business days.
How do I cancel a backordered item?
If you must cancel an order for any reason, please send Network Wholesale an email with your order number, item part number and description to service@networkwholesale.com. Once your cancellation is confirmed, we will send you a confirmation email for your records.
How do I cancel an order that was just placed?
If you must cancel an order for any reason, please send us an email with your name, order number, item part number and description to service@networkwholesale.com. A Network Wholesale Customer Service Specialist will determine whether the order has already shipped. If your order has not been shipped, we can usually process the cancellation. If the cancellation is confirmed, Network Wholesale will send you a confirmation email. This confirmation email is your proof of cancellation and will be necessary, in case of any questions, to waive the restocking fee. If you receive the order, then you may refuse delivery to avoid the cost of return shipping. Again, unless you have a confirmation email stating the order cancellation prior to shipment, there will be 20% restock fee for all refused shipments. If you do not refuse delivery, you MUST obtain a Return Authorization number to return your item(s). You will be liable for the return shipping fees. The package must be unopened in new "as shipped" condition to be eligible for a credit. Please see our RMA instructions below. In most cases, Network Wholesale will not be able to cancel an order because it is has already shipped. In order to offer our customers fast delivery, most orders are released from our warehouse within 20 minutes of
Can you remove the credit card authorization on my canceled order?
Network Wholesale is able to remove credit card authorizations on most canceled orders. We do not “charge” your card until your order ships in part or in whole. Once you place an order, we send a request to your bank to “authorize” or “hold” the order amount until the order ships. The bank then holds the determined amount for Network Wholesale until the order ships or up to one month, whichever is less.Please send your request for the removal of a credit card authorization to service@networkwholesale.com.
How do I return a product?
Click here for our Return Terms, Policy and Instructions.
How much does this product cost?
All current product pricing is available from our Web site. At Network Wholesale, we carefully control our costs and update our pricing at least daily in order to pass the savings directly to you.
Can I stop by Network Wholesale to pick up an order?
We do not offer Will Call or pick up service from our office or warehouse locations.
Will you match a price for me?
Network Wholesale strives to offer low prices, however, we do not offer price matching. We do update our prices throughout each day to always ensure the best deal for our customers.
Do you offer rebates?
From time to time certain products are eligible for manufacturer rebates. Usually we will have a link to the rebate on the product page. Sometimes the rebate is included in the packaging of the product. Your invoice (you can print this from your computer) can be used to apply for the rebate.
Do you handle international orders?
At this time, Network Wholesale does not accept international orders. We define it as an international order when the order is to ship to an address outside the United States, the credit card used to pay for the order has a billing address outside the United States, or the credit card was not issued in the United States, regardless of the shipping destination.
Do you ship to Canada?
Please see above.
Will you let me ship to an address that is different than my billing address?
To prevent fraud, we will only ship to an alternate address that is stated on the credit card account as an alternate shipping address or in the notes portion of the records for merchant verification. This does not apply to debit cards, as most debit card banks do not allow the customer to add an alternate address. If you need to notify the issuing bank of an alternate address, you may do so by calling the number on the back of your credit card. Network Wholesale will call your bank to verify your information before shipping your order. Due to shipper restrictions, we cannot deliver to APO, FPO, PSC or PO Boxes.
When will my product be shipped?
Most credit approved and in stock orders placed before 12PM PST will ship the same day (excluding weekends and holidays). Orders placed after 12PM PST will ship the next business day (excluding weekends and holidays). For fast delivery, Network Wholesale always ships from the warehouse (with the requested item in stock) closest to you. This usually enables your order to arrive via ground in 1-3 business days. If your order is shipped across the country, ground service can take up to 7 business days. Due to shipper restrictions, we cannot deliver to APO, FPO, PSC or PO Boxes.
What happens after I place an order?
Once your order is placed, you will receive an order confirmation email. When your order is processed you will receive an email confirming your order will ship out. This email will include a list of any backordered items. You will be notified by a third email as soon as any backordered items are shipped. After your order has been shipped, you will receive and email with the shipment tracking information. For your convenience, orders can be viewed and tracked from the account info menu on our Web site 24 hours a day.
What are the shipping & handling fees & sales tax?
To learn more about Network Wholesale’s shipping and handling rates, terms and policy, please click here. In California, sales tax is 8.25% for CA Residents. For shipments to destinations outside of California, sales tax is not applied to the price of your order.
What are the methods of payment?
* Network Wholesale accepts MasterCard, Visa, Discover, and American Express cards and PayPal. There is no surcharge and your card will not be billed until your order, in part or in whole, ships.* All credit cards must be issued by a US bank, with a US billing address.* All credit card orders on the .com Web site are processed with a secure server. Network Wholesale takes credit card fraud seriously.* To prevent fraud, all orders must be shipped to the credit card billing address or an alternate address noted in the issuing bank’s database. If you need to notify the issuing bank of an alternative address, you may do so by calling the number on the back of your credit card. Network Wholesalewill call your bank to verify your information before shipping your order. (Please note that we do not ship to Post Office Boxes.)* Network Wholesale does accept wire transfers. Please contact service@networkwholesale.com or call toll free, phone to obtain the necessary wire transfer information. Your order will ship immediately upon receipt of the wire transfer. This could take up to 5 business days. To cover bank charges, there is a $40 fee for wire transfer payments.* Pre-Payment: You may prepay by sending a check or money order with an additional $10 processing fee.
Can I get a reseller discount and tax removed if I am purchasing from CA?
At Network Wholesale, we carefully control our costs in order to pass the savings directly to you. Because of our low price structure, we do not offer special discounts for resellers. If you are a reseller and would like Network Wholesale to remove the sales tax from your order, we need faxed copy of: 1. Resale certificate on company letterhead (we can fax a sample form) 2. Seller’s permit (Please note: Your order must be shipping to address listed on seller's permit to be eligible.)
Can I get an academic discount?
At Network Wholesale, we carefully control our costs in order to pass the savings directly to you. Because of our low price structure, we do not offer academic discounts.
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